--- title: Finding your way around the Student Portal description: "How to use your Co-Active Student Portal: check your registration and course dates, find your course materials, and move yourself to a different course date." --- [Skip to content](https://help.coactive.com/finding-your-way-around-the-student-portal#main-content) English Show submenu for translations [Contact us](https://help.coactive.com/kb-tickets/new?hsLang=en) [![logo-black.png\]](https://help.coactive.com/hs-fs/hubfs/2019%20Toolkit/logo-black.png?width=300&height=93&name=logo-black.png)](https://coactive.com) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://help.coactive.com/kb-tickets/new) - Go to coactive.com Go to coactive.com Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.coactive.com/?hsLang=en) 2. [Customer Service](https://help.coactive.com/customer-service?hsLang=en) # Finding your way around the Student Portal ## Your Student Portal is where you check your registration, see your course dates and times, and move to a different date if your plans change. The Student Portal lives at experience.coactive.com. It is separate from the Co-Active Learning Platform at get.coactive.com, which is where your actual course materials and Zoom links live. The portal is for your registration: dates, orders, and your details. **Sign in.** Go to experience.coactive.com and sign in with the email address you used when you registered. The portal opens straight onto My courses. If you cannot get in, see [I can't log in to my Co-Active account](https://help.coactive.com/i-cant-log-in-to-my-co-active-account?hsLang=en). ![](https://help.coactive.com/hs-fs/hubfs/image-png-Sep-09-2026-04-41-12-8868-PM.png?width=670&height=395&name=image-png-Sep-09-2026-04-41-12-8868-PM.png) **Everything starts on My courses.** Each course you are registered for shows as a card with the start date on the left, your registration status, the course name, the dates and whether it is online or in person. The left side of the page has four sections: My courses, My waiting list, My orders and My profile. Clicking HOME in the top menu brings you back to My courses, and your name in the top right corner opens the same four sections plus Logout. **Current and Completed.** The Current tab shows courses that have not finished yet. The Completed tab shows courses you have already done. If a tab is empty, the portal tells you so. **Open a course to see the full details.** Click More info on any card. The Course details page shows your registration confirmation, the start date and time converted to your own timezone, the special instructions for that course, your course code, and a list of every session with its dates and times. If a course runs over more than one block of days, each block shows as its own session.  ![](https://help.coactive.com/hs-fs/hubfs/image-png-Sep-09-2026-04-41-33-5863-PM.png?width=670&height=602&name=image-png-Sep-09-2026-04-41-33-5863-PM.png)  ![](https://help.coactive.com/hs-fs/hubfs/image-png-Sep-09-2026-04-41-55-8683-PM.png?width=670&height=335&name=image-png-Sep-09-2026-04-41-55-8683-PM.png) **Your course materials are somewhere else.** The Click here for Course Materials link at the top of My courses takes you to the Co-Active Learning Platform at get.coactive.com. Your materials and Zoom link appear there about two weeks before your course starts, so if you look earlier than that and find nothing, that is normal. Log in at least 72 hours before your first session so you have time to sort out any problems. ### Moving to a different course date If you cannot make the dates you signed up for, you can move yourself to another run of the same course without contacting anyone. 1. On My courses, find the course you want to move and click Options in the bottom right of its card. 2. Click Pick another date. 3. On the Transfer page, check the course shown under "You are currently registered to attend" is the right one. 4. Choose the date you want from the list. Dates that are already full are shown as EVENT FULL and cannot be selected. 5. Type your last name in the box under "For security, confirm your surname". It has to match the name on your registration. 6. Click Transfer registration.  ![](https://help.coactive.com/hs-fs/hubfs/image-png-Sep-09-2026-04-42-22-1673-PM.png?width=662&height=522&name=image-png-Sep-09-2026-04-42-22-1673-PM.png)   ![](https://help.coactive.com/hs-fs/hubfs/image-png-Sep-09-2026-04-42-39-4752-PM.png?width=670&height=377&name=image-png-Sep-09-2026-04-42-39-4752-PM.png) **You will see a confirmation right away.** The page tells you the transfer went through and shows your new dates, and two emails arrive shortly after: a Registration Transfer notice showing the old and new dates, and a fresh Registration Confirmed email for the new dates. Your card on My courses updates to the new date immediately, so you can check it there too. If your plans change again, you can move again the same way, as long as the transfer period for the new date is still open.  ![](https://help.coactive.com/hs-fs/hubfs/image-png-Sep-09-2026-04-46-46-7808-PM.png?width=1113&height=521&name=image-png-Sep-09-2026-04-46-46-7808-PM.png) **If the name does not match.** You will see "Name does not match our records for this registration." Use the last name exactly as it appears on your registration, not a shortened version or a married or maiden name you have since changed.  **If it says Transfer period closed.** Transfers close a set number of days before a course starts, and after that the Options menu shows Transfer period closed instead of Pick another date. Email service@coactive.com and we will look at your options. ***\[TODO: confirm the actual transfer cut-off with Ops and state the number of days here. Observed in the portal: closed at 21 days before start, still open at 37 days before start.\]*** **Check the timezone.** Your confirmation emails list session times in the course timezone, while the portal converts the start time to your own under "Your time". If the two look different, they are the same moment shown two ways, so go by the portal. **Flex courses transfer the same way.** For Deepen (Flex) modules, the dates you are offered are other runs of the same module. Moving to a different module is not something you can do yourself, so email service@coactive.com for that. ### Your orders and payments My orders shows your current and completed orders. If you are paying in installments, the link at the top of that page opens your Stripe portal, which is where you update the card you are paying with and see your payment schedule.  ### Your name, email and address My profile shows the name and email on your account. These fields are read only, so you cannot type over them. Click Edit Profile and a Profile Update form opens in a new tab. Fill in your current email plus only the fields you want changed, tick the consent box and click Submit, and we will make the change for you. ![](https://help.coactive.com/hs-fs/hubfs/image-png-Sep-09-2026-03-50-39-2079-PM.png?width=670&height=374&name=image-png-Sep-09-2026-03-50-39-2079-PM.png) ![](https://help.coactive.com/hs-fs/hubfs/image-png-Sep-09-2026-03-51-03-4224-PM.png?width=664&height=1139&name=image-png-Sep-09-2026-03-51-03-4224-PM.png) ### Waiting lists If you joined the waiting list for a course that was full, it shows under My waiting list. If you are not on any, the page says so. ### Still stuck Email service@coactive.com with the course name and your registration email and we will pick it up. - [Support](https://help.coactive.com/support?hsLang=en) - [Customer Service](https://help.coactive.com/customer-service?hsLang=en) [![Co-Active Training Logo](https://help.coactive.com/hs-fs/hubfs/2019%20Toolkit/logo-black.png?width=464&height=144&name=logo-black.png "Co-Active Training Logo")](http://coactive.com) coactive.com | Help Center Copyright © 2026, Co-Active Training Institute