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title: I completed courses years ago and my materials are gone
description: Help Center
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# I completed courses years ago and my materials are gone

## If you've completed any course with us before 2024, you may not have an account on our current systems yet, even though your completion is on record.

If you completed a Co-Active course a while back, sometime before around 2024, you may not be able to log in because there's no account for you on our current platform. Nothing is broken and nothing has been lost, we simply haven't created your account on the systems we use today.

**Why it happens.** We moved our student records to a new system around 2024. If you completed any course before that, your completion is on record with us, but it may not yet exist as a login on the current platform. That's why "Forgot password?" won't help: the reset has no account to send a link to.

**What to send us.** Email [support@coactive.com](mailto:support@coactive.com) with your full name and the course or courses you completed, and roughly what year. For example, "Fundamentals through Synergy, completed 2012" or "Fundamentals, completed 2018." We'll check our records.

**What we'll do.** We'll create your account, enrol you in the Co-Active Coach Training Learning Hub, which holds the materials. From there, you'll be able to use "Forgot password?" to set your own, and this time it will work, since your account now exists.

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