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title: My progress or completion status looks wrong
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# My progress or completion status looks wrong

## Sometimes an activity doesn't register as complete even though you did it.

If something you've completed, an assignment, a discussion post, a survey, isn't showing as done, or your certification forms show a different status than you'd expect, this usually isn't something on your end. Occasionally the platform doesn't register a completed activity due to a timing or caching issue, and it needs to be marked complete manually on our side.

**What to send us.** Email [support@coactive.com](mailto:support@coactive.com) with the course, the specific activity or form, and roughly when you completed it. A screenshot of what you're seeing helps.

**What we'll do.** We'll check the activity and fix accordingly.

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