I can’t log in to my Co-Active account

If you’re having trouble signing in, start here.

First, check you’re on the right site. Co-Active has more than one platform and they don’t all share a login. See Which Co-Active login goes with which site for the full picture.

Your password isn’t being accepted. Use the “Forgot password?” link on the login page to reset it. If the reset email doesn’t arrive, there are a few reasons that can happen and one of them can’t be fixed by trying again.

You don’t see a “Forgot password?” link. That link only appears on the login page. If you’re already signed in somewhere, sign out first and you’ll see it.

Your email address isn’t recognised at all. This usually means one of three things: your account is under a different email address than the one you’re trying, which is very common if you originally registered with a work address, you have more than one account, or you completed your courses before our current platform existed.

You signed up using Google. If you originally used “Continue with Google”, there’s no password on your account to reset.

When to contact us. Get in touch at support@coactive.com if you’ve worked through the above and still can’t get in, if you no longer have access to the email address on your account, or if your course starts within the next couple of days and you need this resolved urgently. Tell us the email address you’re trying to use and which site you’re trying to reach, and we can look at the account directly.