Support

Help with signing in, changing your account details, and getting to your course materials. Start here if something isn't working or you can't get in.

• I completed courses years ago and my materials are gone
• Changing your name on your account
• Turning off or reducing notification emails
• I signed up with Google, so what’s my password?
• Co-Active Connect: what it is and who has access
• I can’t log in to my Co-Active account
• I've lost access to my old email and I'm locked out
• Where the "Forgot password?" link is
• The platform is showing an error, or looks down
• A PDF, video or resource won’t open
• I made a mistake on a form and need it corrected
• Reporting an error in course content
• What you keep after a course ends
• I think I have two accounts
• I requested a password reset and the email never arrived
• My progress or completion status looks wrong
• Update your email address if it's a work address