I requested a password reset and the email never arrived

There are many reasons a reset email doesn’t turn up.

Check your spam or junk folder. Worth ruling out first.

Check that you're typing the email address of an actual existing Co-Active account. Sometimes the account is simply not yet created (in which case you'd use the "New User" option for registering, rather than "Existing User" for logging in), which is why no password reset email goes out.

Check whether your account uses Google sign-in. If you originally created your account with “Continue with Google”, there is no password on it, as it is aligned with your Google account login.

Contact us. Email support@coactive.com with  the email address of the account you’re trying to reset.