I've lost access to my old email and I'm locked out

If your account is under an email address you can no longer open, a password reset won't reach you, since it goes to that old address. Email us and we'll move your account to a new one.

Email support@coactive.com with as much of this as you can: your full name and any other name you may have registered under, the old email address on the account, the new email address you want to use, which courses you completed and roughly when, and any certification dates, cohort names or pod names you remember.

What we'll do. Locate your record, move it to the new address, and reset the password if needed.

A note on other platforms. If you also had a Community account at coactivenetwork.com under the old address, mention it, since that's a separate change.